Edo Kiriko is often chosen as a gift for someone special. However, we understand that givers may have many concerns or questions about Japanese traditional gift-giving etiquette, such as the rules for "noshi" (gift wrapping decorations), or how to safely package delicate glassware for delivery.
This time, we've compiled frequently asked questions about gifts. We will answer everything frankly, from detailed rules that cannot be fully conveyed by website images alone, to our workshop's long-established standards for shipping and handling damage.
1. "Uchi-noshi" and Noshi Etiquette
Q. Is the noshi "uchi-noshi" or "soto-noshi"?
A. Our workshop primarily uses "uchi-noshi" to prevent damage during delivery.
With "soto-noshi" (outer noshi), there is a risk of the noshi paper tearing or wrinkling due to shaking or impact during transit. To ensure your precious gift arrives in the best possible condition, we recommend "uchi-noshi," where the noshi is placed directly on the box and then wrapped with wrapping paper.
Q. Whose name should be written on the noshi?
A. 【IMPORTANT】Please clearly write the giver's name (your name), not the recipient's name.
The most common mistake is writing the recipient's (the other party's) name. Noshi is used to convey "who the gift is from," so always include the name of the "giver (the orderer)."
※Please note that if there are many characters, such as multiple names, the font will be very small as the noshi paper is prepared to match the glass size.
Q. How do I choose the type of mizuhiki (cord)?
A. We strictly differentiate between "chomusubi" (bowknot) and "musubikiri" (tied-once knot) depending on the occasion.
Using the wrong type can be impolite. Please refer to the following guidelines.
※We offer chomusubi (hana-musubi) and musubikiri (10 strands).
- Chomusubi (Hana-musubi): For celebrations that are happily repeatable (births, school admissions, longevity celebrations, new house celebrations, Chugen/Seibo (mid-year/year-end gifts), etc.).
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Musubikiri (10 or 5 strands): For celebrations where one wishes for the event never to be repeated (wedding celebrations, recovery celebrations, etc.).
【→ Click here for "How to choose auspicious patterns" according to the celebratory occasion】
2. Wrapping and Message Card Policy
Q. Can you include a message card?
A. We can only include "physical cards prepared by the customer."
Our workshop does not offer message writing services, image data printing, or ribbon wrapping. If you wish to include a card, we will only pack it with the product if you send the physical card you prepared to our workshop in advance.
【→ Click here for images of packaging/wrapping (official website)】
3. Delivery and Strict Handling of Breakage
Q. Since it's a fragile item, is the packaging secure?
A. Based on years of experience, we take reliable standard measures to prevent breakage.
Each delicate Edo Kiriko item is carefully packaged to ensure safe delivery. We have no record of damage caused by our packaging inadequacies in the past. You can rest assured, excluding accidents during transit.
【→ Click here for images of packaging/wrapping (official website)】
Q. What should I do if the item is broken upon arrival?
A. We will assess the damage and make a final decision "after inspecting the actual item."
First, please send us images of the damaged area. By examining how the glass is broken, we can generally predict whether it was an accident during transport or after unpacking. However, since images alone are not conclusive, you will ultimately need to send the actual item to us for inspection, and we will then decide whether a replacement can be sent.
※In case of a shipping accident, we will resend a new product. However, if the customer is at fault (e.g., dropping the item), it will be handled as a repurchase.
